Resident Help and FAQ


Application related Help & FAQ

A property referred me to you. What do I do next?

It all begins with an apartment complex that accepts our service (you must apply with them first), sending you to us. From there, our process is simple:
  1. Go to our website, Libertyrent.com, and click on the 'Do I Qualify' button
  2. If you qualify, fill out an application and provide all information on the leasing office that referred you to us
  3. We will contact you via email within 24 hours (Monday-Friday) and let you know how to proceed
  4. Once approved we will help you move forward with that property by being your co-signer
  5. Our fee is a one time payment of one month's rent (separate from your deposit and first month's rent payment)

Help me find a place!

A pre-requisite for using our service is that you must first apply at your new leasing office. They must have a relationship with us and must accept our program. If you are denied, then you apply with us. If you are searching for a property to rent, click on the 'Answers' and 'Property Search' buttons which will help you move forward. If your property is not showing on the list, reach out to them to see if they accept our service. If they do not, you will not be able to proceed with that apartment. Our process begins with an apartment complex that accepts Liberty, sending you to us. From there, it's simple:
  1. Go to our website, Libertyrent.com, and click on the 'Do I Qualify' button
  2. If you qualify, fill out an application and provide all information on the leasing office that referred you to us
  3. We will contact you via email within 24 hours (Monday-Friday) and let you know how to proceed
  4. Once approved we will help you move forward with that property by being your co-signer
  5. Our fee is a one time payment of one month's rent (separate from your deposit and first month's rent payment)

What is your policy if I have a roommate?

Please keep the following in mind in regards to roommates:
  1. Any adult who is going to be on the lease has to be on our Certificate
  2. We do not combine income on roommates
  3. Roommates must apply separately (separate $35.00 app fee)
  4. Roommates must be approved separately (with their own income)
  5. Roommates must each pay a separate fee of the first month's rent if approved

What is your policy on spouses?

Please keep the following in mind in regards to spouses:
  1. Any adult who is going to be on the lease has to be on our Certificate
  2. Spouses must apply separately (separate $35.00 app fee)
  3. Spouses must be approved separately (we do combine income on married couples)
  4. Married couples will pay one fee of one month’s rent if approved
  5. A marriage license/certificate must be provided to your new leasing office in order to proceed (marriage will be verified by our office as well)

I need to pay the co-signing fee of one month’s rent

If you applied and were approved, we forwarded a payment link with the approval email, to the email address you provided. You can pay by using that link or sign in at our website and pay there. You have the ability to edit the amount before paying. Please make sure the amount of rent is correct with your leasing office.

I’m having issues paying via Pay Pal

Liberty accepts whatever cards that Pay Pal accepts. We do not break down our fee and there is no other way to make our payment. Simply use the link we emailed to you or log in to our website and pay there. Please keep the following things in mind:
  1. Make the payment on a desk top or lap top computer instead of your phone
  2. If your card is being declined, it is because your bank won't allow the payment to go through (i.e. Wells Fargo)
  3. You will need to use a card that they accept (i.e. a debit card attached to a bank account or an actual credit card)
  4. Some WiFi services have privacy firewalls that won't allow the payment. Try a different WiFi service
  5. The card you use does not have to be in your name. Family or friends might be able to help you with this

I need to change my payment/rent amount

You have the ability to edit the payment amount before paying. If you applied and were approved, we forwarded a payment link with the approval email, to the email address you provided. You can pay by using that link or sign in at our website and pay there. Please make sure the amount of rent is correct with your leasing office.

How long is my approval good for?

You have 30 days from your approval date to pay our fee and move in. You would need to re-apply with us after that time frame.

I need to transfer to a different property

We do not transfer properties. It is vital that you move forward with the property you applied for and if approved, were approved for. You will need to begin our process again and re-apply with us if you wish to change to a different apartment complex.

I still have a question about your application process

Don’t forget to click on the Answers button which may help to answer your questions. Otherwise email Tenants@libertyrent.com

IT related Help & FAQ

Having trouble logging in?

  1. Log in at https://app.libertyrent.com and use the email address you entered originally.
  2. If you don't have the Liberty password for that email address, click on the 'Did you forget your password?' feature
  3. If you used an incorrect email address or you do not know the email you used on your application, you will need to re-apply with us (this is for privacy reasons). We apologize for any inconvenience but you must use a proper email address in order to move forward with our service.
  4. Please log in using the same computer you applied with.
  5. You may want to try to enter through a laptop or desktop computer if you're having issues through your phone or consider using a different WiFi service

Are you getting an error message?

  1. If you are having issues through your phone, you will want to log in through a lap top or desktop computer
  2. Consider using a different WiFi service

You still need help with an IT issue?

Please email IT@libertyrent.com