Property Help and FAQ


Application related Help & FAQ

I need to check the status of an application

If a resident has applied, paid the $35.00 fee and is approved, we forward a payment link with the approval email to both you and the applicant. They can pay by using that link or sign in at our website and pay there. They have the ability to edit the amount before paying. We advised them to please make sure the amount of rent is correct with their leasing office. If they applied with us and were denied, we copied you on the denial email as well.

What is your policy on roommates?

Please keep the following in mind in regards to roommates:
  1. Any adult who is going to be on the lease has to be on our Certificate
  2. We do not combine income on roommates
  3. Roommates must apply separately (separate $35.00 app fee)
  4. Roommates must be approved separately (with their own income)
  5. Roommates must each pay a separate fee of the first month's rent if approved

What is your policy on spouses?

Please keep the following in mind in regards to spouses:
  1. Any adult who is going to be on the lease has to be on our Certificate
  2. Spouses must apply separately (separate $35.00 app fee)
  3. Spouses must be approved separately (we do combine income on married couples)
  4. Married couples will pay one fee of one month’s rent if approved
  5. A marriage license/certificate must be provided to the new leasing office in order to proceed (marriage will be verified by our office as well)

My resident needs to change the rent/payment amount

If a resident has applied, paid the $35.00 fee and is approved, we forward a payment link with the approval email to both you and the applicant. They can pay by using that link or sign in at our website and pay there. They have the ability to edit the amount before paying. We advised them to please make sure the amount of rent is correct with their leasing office.

I need to download a Certificate that was paid for

Our system is now fully automated and it sends the Certificate to your email address, provided the applicant entered your correct information.
You can now go to our website and download any paid Certificate so it isn't necessary to wait to receive one directly from us. We provide a code to the applicant once they pay. Simply go to our website with that code and download the Certificate.

I need to renew a current Liberty resident

Our Certificate covers the original 12 month lease. In order to renew after that time frame, simply refer the resident to Libertyrent.com and have them begin our process again ($35.00 app fee and one month’s rent if approved).

I still need help with an underwriting/application issue

Marketing/Sales related Help & FAQ

I would like more information about your program

Most questions can be answered by visiting our website, Libertyrent.com, and clicking on the “How It Works” button under “For Property Managers”. If you decline an applicant for a reason other than a criminal background (they should apply with you first), refer them to us. From there, our process is simple:
  1. They go to our website, Libertyrent.com, and click on the 'Do I Qualify' button (there is no charge for the pre-qualification)
  2. If they qualify, they then fill out our application and provide us with all of your information
  3. We will contact you via email within 24 hours (Monday-Friday) and let you know whether or not they are approved (most are approved)
  4. Once approved we will help them move forward by being a limited co-signer for them
  5. Our fee is a one time payment of one month's rent (separate from the deposit and first month's rent payment)

I have more questions about your service and about signing up

Please email Sales@libertyrent.com

Default related Help & FAQ

I need to report a default

I need to check the status of a default

IT related Help & FAQ

I'm having trouble logging in?

  1. Log in at https://app.libertyrent.com and use the email address you entered originally.
  2. If you don't have the Liberty password for that email address, click on the 'Did you forget your password?' feature
  3. If you used an incorrect email address or you do not know the email you used on your application, you will need to re-apply with us (this is for privacy reasons). We apologize for any inconvenience but you must use a proper email address in order to move forward with our service.
  4. Please log in using the same computer you applied with.
  5. You may want to try to enter through a laptop or desktop computer if you're having issues through your phone or consider using a different WiFi service

Are you getting an error message?

  1. If you are having issues through your phone, you will want to log in through a lap top or desktop computer
  2. Consider using a different WiFi service

You still need help with an IT issue?

Please email IT@libertyrent.com